Merchant One has 5 stars! Every time I call to ask a question she goes above and beyond to help me. Carolina Fonseca, the representative who assisted me more frequently than others was very professional, courteous, and demonstrated a true desire to assist me with resolving my concern.From my many years of experience as a Customer Service Manager, I have monitor thousands of customer calls handled by representatives. An eCommerce website gets rated when using one of the review services that qualifies for Google Seller Ratings, such as Trustpilot. I cannot say enough about the customer service I received from the very best tech Michael. Merchant One customers detail the use of deceptive marketing tactics has had a negative impact on its rating, although the vast majority of Merchant One’s customers are probably satisfied. Merchant One has 5 stars! Merchant One's 24/7 support is there whenever clients need it, and their mobile, tablet, desktop, and in-store POS options give merchants a lot of flexibility in how they choose to accept payments. That is wonderful customer service! Let me tell you. Customer service is one of the best I have come across if not the best. Go to articles Analytics. Merchant One is a direct processor that proudly serves over 100,000 merchants across the country. A good switch and bate. It was hard for me to find time to get everything going but he stuck with me . Integrate your favorite tools with Trustpilot. Best in Card processing service. Marc is a wonderful account manager and helped walk me through all my options and solutions over almost a 3 weeks process. He recognized that the problem was related to my Apple iPhone . My Rep Mercedes was amazing! I Highly Recommend this Credit Card Processing Service, Merchant One, which also has a very reasonable cost to a Merchant. He was very informative. Only complaint is the amount of information needed to process. Amazing service. Merchant One, Inc. is a registered ISO of Wells Fargo Bank, N.A., Concord, CA. It's a no brainer. Arlene is a great asset to Merchant One. Felix, thank you for understanding my lack of computer skills. Mike has that talent and sincerity and I'd hire him in a second. In addition, the company states it's options are competitive and state-of-the-art. Today 1/14/20I became owner of a Merchant One web site. Steve was, and is, professional, personable, and guided me through the process beautifully. All. The Clover name and logo are owned by Clover Network, Inc. a wholly owned subsidiary of First Data corporation, and are registered or used in the U.S. and many foreign countries. Merchant 1 Payments has truly been a great company to work with .They are honest with their rates and fees and the service is great. 12/19/20 Marc Lindor Customer Service Mgr contacted me, and told me he would make things right. Mercedes was sweet and calm...she stayed patient with multiple questions...what good customer service is about! The agent who was trying to assist me had to get a supervisor and that was Mike Abbott. Merchant One is a mid-sized processor headquartered in Miami Beach, Florida. Handled everything like a champ. | American Express may require separate approval. The Clover name and logo are owned by Clover Network, Inc. a wholly owned subsidiary of First Data corporation, and are registered or used in the U.S. and many foreign countries. We pride ourselves on providing best-in-industry merchant services and solutions for an extremely diverse customer base. Unclaimed. Representative was patient and explained exactly what I needed to do to accomplish the tasks that I was working on. great service pleasure talking with mike help with my problems. To feed all your products directly to Google Shopping. These folks know what they are doing and they will not stop till they get it right. The second was to let me know that not only had they banned the merchant, but that they were pursuing legal action against the same, in their native country, through VISA's own legal methods. We don’t bash any other company but we do have some impressive features! Phone calls were on time with a thorough explanation of the whole process. I appreciate all you time, help, understanding and especially patience with me. This has been a great experience. I called Merchant One and they had to direct me to a different department. after agreeing to the new rates my account cost more. A Google Merchant Center account. Tracking your reviews to improve service and increase customer satisfaction Go to articles Categories and TrustScore. SourceForge ranks the best alternatives to Trustpilot in 2021. List companies that have a Trustpilot account but we have no records of them asking their customers for reviews. Alternatives to Trustpilot. Trustpilot integrations. Bruno & Margarita & Justin were excellent! My experience was quick and painless. Recently we had one of our clients place a chargeback for $3290.00 for products they had received . | 2,278 people have already reviewed Merchant One… While Merchant One claims to serve over 100,000 customers, this number has remained curiously unchanged for several years.Established in 2002, Merchant One’s public image has been on quite a rollercoaster since we first reviewed them many years ago, with the company’s complaint volume rising and falling through the years. She was very helpful and we took care of the issues while on the phone. Julian was very informative and patient with the many questions I had, with regards to updating my credit card processing machine.I’m truly thankful for his expertise and high level of professionalism. Both sales and technical support have been easy to understand and will always get my recommendation. The popular Fiserv Clover terminals all come with an extra equipment charge. He. | American Express may require separate approval. Their fees are way less that the other processor that we were using, the gateway is easier to use. Great experience I am so excited to get started with MerchantOne. The company's customer actions need to be addressed but I … Quick, professional, awesome! Not really happy with what my experience has been with this company have had several problems ever since I have set it up it has cost me the loss of several customers I hope that this can be resolved permanently soon it's about diverting attention is a poor leader. No after hours service for that. Nick was the ultimate patient! | Read 21-40 Reviews out of 2,767 List companies that haven’t claimed their Trustpilot account. Very patient! Merchant One has been a fantastic place to work for the last 6 years and counting. Merchant 1 Payments went to bat for us and got us our money back. They handle everything in house, and they are available 24 hours a day 7 days a week. He was very centered on doing whatever it took to solve my problem. Merchant One is careful to ask the right questions and perform an accurate savings analysis; merchant… 5 stars from me. Credit Card Processing Services in Miami Beach, FL. He also offered that I could call and ask for him anytime we needed assistance again. You can mark up your Trustpilot product reviews with rich snippets by using our SEO Product Review TrustBox. There is also a PCI non-compliance fee of $20 per month for merchants who fail to … Glad we switched! I am new to the company from square and I think I’m going to love it...and their workers are so respectful. Merchant One is a Miami, Florida-based independent sales arm of United Bank Card that uses First Data as its backend processor. Very relaxed atmosphere as well, and co-workers and managers are always eager to assist and offer guidance whenever needed. As of today, I would recommend Merchant One. Merchant One, Inc. is a registered ISO of Wells Fargo Bank, N.A., Concord, CA. We had not received our Merchant Statement since August. Now I can’t even do business with Merchant One, I don’t even have a credit card processor at this point, can’t take any cards! Great first impression and very patient agents. Check out what 2,773 people have written so far, and share your own experience. Merchant One is a direct processor that proudly serves over 100,000 merchants across the country. He got onto Apple support and eventually to an Apple supervisor who was able to fix the problem. Merchant One is the best. | Read 221-240 Reviews out of 2,773 I highly recommend this company for Merchant Services.Thank you.VO distributions LLCVictor Oh. Take a look at this article to learn how to do it. Check out what 2,767 people have written so far, and share your own experience. I received my first chargeback for a legitimate charge and was unable to register on the Business Track website. It offers some terminals for free, but most come with a sales charge. They pride themselves on providing best-in-industry merchant services and solutions for an extremely diverse customer base. Filters 4. It was very nice is these tough times to get a timely answer to my question and talk to someone who was so pleasant. Merchant One, Inc. is a registered ISO of Wells Fargo Bank, N.A., Concord, CA. New to Merchant One, but everything has gone as promised. But we finally got all “MY” bugs worked and it is working perfectly. Compare features, ratings, user reviews, pricing, and more from Trustpilot competitors and alternatives in order to make an informed decision for your business. ... Retail Merchant Services. © 2021 Trustpilot, Inc. All rights reserved. Tech support Michael and customer support rep Jason were great to work with. Excellent & Professional Support Services and quick to put Credit Card Purchase Funds into my Business Account. We handle everything in-house, and we are available 24 hours a day 7 days a week. Merchant One has 5 stars! After talking with Marc Lindor at Merchant One, who was understanding and very helpful, all of my issues were adequately resolved. I was unable to get immediate help on the weekend. https://www.merchantmaverick.com/reviews/merchant-account-solutions-review That was priceless Nick and mike were extremely knowledgeable and helpful and patient. My technical support , Errol, was very competent and patient as I was having a problem logging into and setting up the Clover app. Being competitive in the market is also very important, and Merchant One is second to none in their ability to price match and find savings where other processors predict a loss. He deserves a pay raise. Everything went smooth as can be. Merchant One is a credit card processing company that has been in business since 2002 and is headquartered in Miami Beach, Florida. Highley reccomend and will certainly be using again in the future. Merchant One is now charging me $56 per month with bull crap fees. A … Merchant One has 5 stars! Wish all customer service centers were this efficient. | American Express may require separate approval. both customer and technical services are pretty amazing. Thank you! He listened to my story and told me to fully document it and send it to him and he'd see that it was faxed to the appropriate department. Robin with customer service was super helpful with our new account. Very easy and patient in set up process!! I can tell she cares about my business and has my best interest at heart. Merchant One, Inc. is a registered ISO of Wells Fargo Bank, N.A., Concord, CA. Used Merchant One for over 8 years, asked for a review of my account, sales rep came back with great news, he could save me money. You can find contact details for Merchant One above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … Merchant Money in fact tried to make contact with you for over a full calendar month to discuss the missed loan repayment with no response by you to any of our approaches. Gomez was very helpful and knowledgeable on the product. Merchant One Overview As a Fiserv reseller, Merchant One does not manufacture payment terminals but instead sources them from Fiserv. However, in Carolina's case, not only was she courteous, but I could sense her willingness and desire to assist me resolve the matter I was faced with. Merchant One is a promising provider of honest and realistic expectations for their rates and services. You can also do it manually, by following Google’s guidelines on marking up products. The first one told me that they would look into it. Due to that lack of response, we had no option but to proceed in submitting a claim against you for the payment due in order to protect our position on the 24th of January 2020. | American Express may require separate approval. . Felix was very helpful and kind. A little rough on the take off. The Clover name and logo are owned by Clover Network, Inc. a wholly owned subsidiary of First Data corporation, and are registered or used in the U.S. and many foreign countries. Initial Merchant One complaints should be directed to their team directly. The Clover name and logo are owned by Clover Network, Inc. a wholly owned subsidiary of First Data corporation, and are registered or used in the U.S. and many foreign countries. It is a rare trait among processors to give merchants the truth about saving money, a trait that Merchant One chooses to embody. I HAD ISSUE AND SPOKE WITH MARK AND HE GOT EVERYTHING HANDLED. Pleasure talking to in helping me navigate through the pax80 device. Forgot to add: The rates I pay for this card machine is half the cost of the current one i'm using. Read our how-to guides and FAQs on categories and the Trustpilot TrustScore ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Merchant One Customer Service. See BBB rating, reviews, complaints, request a quote & more. Month-to-Month Contract. --GAM. Merchant One was my first call, and after speaking with my CS Rep, Steve Saka for 15 seconds, it became my only call. The standard Merchant 1 Payments contract outlines a month-to-month agreement with no early termination fee, a PCI compliance fee of $9.99 per month, and an optional, non-cancellable equipment lease through Ladco Leasing, one of the worst ranked companies on our website. Merchant One, Inc. is a registered ISO for Fifth Third Bank N.A, Cincinnati, OH, USA. However, examination of the Trustpilot website reveals that most of the 5-star reviews are “invited” from Merchant One … Check out what 2,278 people have written so far, and share your own experience. I was paying 0.2% with Merchant One and this new credit card processor wanted 4.5-6.5% and 100$ a month for being a “high risk” Merchant plus another hard inquiry! The guy who helped me was terrific! If qualified, your rating will appear automatically in Google Shopping without any action required. Only the latest review will count in the company's TrustScore. Stay away from this company. When the agent was giving me info I said y’all are way better than square and he became silent wind simply said. After nearly reaching 200 complaints on the BBB (Merchant One has sported BBB accreditation si… Felix not only downloaded and emailed the statements to me but also helped me with contacting IQAccess to get my account re-opened. You deserve ten gold stars!!! The company’s website markets a simplified but thorough approach to processing, including training to help get you started and an account manager to make sure things continue to go well. Things to Love About Merchant One. This was one of the best customer services calls I have had. Direct number straight to who ever is dealing with you, giving you a more personal service. Compare Trustpilot alternatives for your business or organization using the curated list below. Check out what 2,495 people have written so far, and share your own experience. Her service was better than gold, and I appreciate you for having her onboard. BBB accredited since 11/24/2010. Arlene, very professional goes the extra mile.First phone call into customer service the customer service representative was not listening to me telling me stuff that I did not ask for I told her exactly what the problem was and she did not want to do the research and she was talking over me and telling me something that was not true she was so unprofessional so unethical and you should check the records to see who she was and she needs to be reprimanded the second time I called back I spoke to a lady by the name of Arlene being a customer service representative went the extra mile and done her job the other representative was discussing with her mouth over talking me would not listen and telling me in correct information. © 2021 Trustpilot, Inc. All rights reserved. At first glance, Merchant One has an impressive 4.8 rating out of 5 stars after 2,746 reviews. everyone is super respectful and they really try their best and are super patient. Top-rated companies. The Merchant One website contains a link to the company’s Trustpilot reviews. Glenn was amazing and very helpful. I have an App. You are treated with respect, and hard work is valued and recognized. Julian helped me super quickly, efficiently, and professionally- with enthusiasm! I am new to this company and I am very satisfied with the services. The Clover name and logo are owned by Clover Network, Inc. a wholly owned subsidiary of First Data corporation, and are registered or used in the U.S. and many foreign countries. This is the kind of customer service I provided to my customers during my career in CRM and it's not very common anymore. If not for his persistence in getting the Apple supervisor I would have given up. Mr. Gomez Saints is my tech that set it up for my Merchant services for my company and he was very professional and friendly. I really can not say enough and my businesses’s success is indebted to him and the ppl at Merchant One! HIGHLY RECOMMEND THESE FOLKS. I am a very happy client of Merchant One.Thank you Donnamaria Newton. Will always get my recommendation of computer skills really can not say enough about the customer service I provided my. Agent who was able to fix the problem with my problems been a fantastic place to work for last. My account re-opened knowledgeable and helpful and knowledgeable on the phone since merchant one trustpilot request a quote & more using., request a quote & more the services recently we had One of the Trustpilot TrustScore https //www.merchantmaverick.com/reviews/merchant-account-solutions-review. For this Card machine is half the cost of the 5-star reviews “. Of Wells Fargo Bank, N.A., Concord, CA Marc is a registered ISO of Fargo., N.A., Concord, CA request a quote & more what 2,495 people have written so far and. Its backend processor would make things right the business Track website the weekend career in CRM and it options! 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