Yes, it conveniently offers a business center, meeting rooms, and a banquet room. An adults only haven offering world-class accommodations, gourmet dining, and gorgeous surroundings, Excellence Oyster Bay is an escape where the best of romance and hospitality seamlessly combine. Oceanfront beach-houses, expansive living spaces, and 2 miles of secluded and pristine beaches. I have stayed with excellence three times. We could have easily shown up on December 29, 2020, for our planned vacation, and SURPRISE - the resort is closed. Great choice of restaurants - especially Chez Is this is our favourite restaurant at both resorts. Enjoy photos of our All Inclusive resort for adults only, set on a private peninsula by the Caribbean Sea and Glistening Waters bioluminescent lagoon. We do see that the email of the cancellation on January 10th was read. Please, rest assured that we are doing our very best to handle the high volume of requests. Calm, warm, crystal-clear water so snorkeling is a must-do! The Excellence Collection is recognized for achieving superior quality in appearance and maintenance of our properties and facilities, just as many other attributes that enable us to provide the supreme Luxury all-inclusive experience. Southern vlogger and blogger Ashley Terk Hodges walks you through her most recent trip with the whole Terkeurst family. Tucked away in its own private corner of paradise, the Excellence Oyster Bay is one of northern Jamaica's nicest all-inclusive resorts. I got the same generic response from their disgruntled customer service that they will refund 30-45 business days don't even bother waiting because that is a lie just do a chargeback with your credit card company to get your money back. We are very delighted to hear from you that our resort is the best resort you have ever been to, and we were able to surpass your expectations in all areas, which are carefully taken care of. The hotel NEVER notified me! Zero communication. Additionally, a variety of international restaurants and bars are at your disposal, as well as our world-class spa, state-of-the-art fitness center and an exceptional range of activities and services. It has been a pleasure hosting you and we look forward to seeing you back soon for your next getaway. Claim your listing for free to respond to reviews, update your profile and much more. Own or manage this property? We are very pleased to hear from you that we were able to surpass your expectations as a result of keeping our facilities immaculate, offering delicious food in all restaurants, but above all providing the exceptional service is what made your getaway marvellous. We truly hope to have the opportunity to welcome you back in the near future and reinstate your confidence in our service. We shall be back again next April, and we are already looking forward to it. I was informed that I would be able to rebook for the same price at a later date with free airport transportation. Own or manage this property? I SHOCKINGLY found out that the resort is closed again due to the pandemic and plans to reopen in Feb 2021. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Well upon checking back in last week, I was shocked and really mad that the date of re-opening was extended. Excellence Oyster Bay is a luxurious all-inclusive within a unique idyllic setting. The hotel is now closed during this time. Luxury and fine dining for our Birthdays! When I called to rebook because of black out dates I was unable to get the same price and actually had to pay more for a lesser room with no airport transportation. I called customer service to gather more information and the service was just appalling. Dear Guest, First and foremost, we would like to thank you for your recent stay at Excellence Oyster Bay and for taking the time to share this review with the TripAdvisor community. Almost a month now of waiting and no responses. See more questions & answers about this hotel from the Tripadvisor community. Nearby attractions include Martha Brae River (2.8 miles), Blue Waters Beach Club (3.4 miles), and Diamonds International Jamaica (0.7 miles). first I have to say I love the excellence brand resorts. - We were delighted to find another Excellence resort with a shorter flight time. Yes, dry cleaning and laundry service are offered to guests. Right now, our customer service team is receiving an unprecedented number of requests, changes, and refunds due to the impact of the global emergency caused by the spread of Covid-19. Which is fine as it is the right thing to do. Dear guest, First and foremost, we would like to thank you for choosing Excellence Oyster Bay as your birthday destination and for taking the time to write and share your feedback with other travelers. I called three weeks ago and I was assured my refund was on the way. Further more, no one has yet to call me to apologize for no communication. Dear Tori, First and foremost, we would like to thank you for choosing Excellence Oyster Bay as your vacation destination and for taking the time to bring your discontent to our attention. Tripadvisor Plus Subscription Terms & Conditions, Grand Palladium Hotels & Resorts in Jamaica, Adults Only and Adult Friendly Resorts Jamaica, Hotels near Falmouth Mystic Lagoon Tours, Hotels near Diamonds International Jamaica, Hotels near Historic Falmouth Cruise Port, Hotels near Glistening Waters Luminous Lagoon Tour, Hotels near Rasstartours and Taxi Services. Please, receive our warmest regards from The Excellence Collection. I emailed the hotel a couple of times and got a reply to say I would be refunded. December 19, 2020, ten days before departure: I went to the resort website to double-check COVID requirements for entry. Regarding the communication you mention, we would like to let you know that an email notifying the new opening date was sent on November 20th to the email given in the reservation process and the email is still unopen as of today. Again nothing, I’ve emailed back about 6 times since and I am now just being ignored (or there is no one reading emails). This was our Honeymoon and it was just perfect. Book Excellence Oyster Bay, Falmouth on Tripadvisor: See 2,852 traveller reviews, 3,650 candid photos, and great deals for Excellence Oyster Bay, ranked #2 of … We are very sorry to read that you did not receive a refund yet. However, we would like to mention that your report has been shared with the related departments for the necessary follow up of your report. Excellence Oyster Bay is a luxurious all-inclusive within a unique idyllic setting. No explanation or apology. Dear guest, First of all, we would like to thank you for your recent stay at Excellence Oyster Bay and for taking the time to share your feedback with other travelers. During this period, our customer service team has been receiving an unprecedented number of requests, changes, and refunds due to the impact of the global emergency caused by the spread of Covid-19. Luckily, I was able to cancel our flights. Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi. Oyster Bay Peninsula Coopers Pen Coopers Pen, Trelawny, Falmouth Jamaica, All linens sanitized in high-temperature wash, Face masks required for staff in public areas, Hand sanitizer available to guests & staff, Beware this hotel chain is intentionally defrauding guests for their money by taking reservations while knowingly pushing back hotel closures. WHAT. Are there opportunities to exercise at Excellence Oyster Bay? Nonetheless, we do hope that despite the inconveniences, you can give us the opportunity to welcome you in the near future to provide you the best holiday ever with the attention to detail which we are characterized for. This is the version of our website addressed to speakers of English in the United States. We highly appreciate your loyalty to Excellence Resorts, although we are very sorry to read that. Unlike some of the massive chains in Punta Cana, Excellence Resorts owns just a handful of exclusive all-inclusive properties in Mexico and the Caribbean.Excellence achieves a luxurious feel without the least bit of pretension. Victorian-style Excellence Oyster Bay is on a private peninsula with a very long (two miles!) This luxury adults-only property, which occupies its own peninsula about 40 minutes west of Montego Bay, has an exclusive, but light-hearted vibe. Excellence Oyster Bay is a pretty perfect Caribbean getaway if you ask me. Emailed again and was told they were sorry and that they’d refund me again. We are very sorry to read that you have not receive your refund yet. The entertainment in the evening could maybe improve slightly but that's the only criticism which is very minor. this is a simple cash grab hoping people who paid with debit cards and would have trouble getting their money back it is unfortunate during this pandemic this beautiful hotel has come to these desperate measures to turn a profit. On behalf of The Excellence Collection, please, accept our sincere apologies for any inconvenience you might experience. Dear Patricia, First of all, we would like to thank you for your recent stay at Excellence Oyster Bay to vacation and for taking the time to share your feedback with other travelers. Nonetheless, we do hope that despite the inconveniences, you can give us the opportunity to welcome you in the near future to provide you the best holiday ever with the attention to detail which we are characterized for. Response from The Excellence Collection, Guest Services / Front Office at Excellence Oyster Bay, Response from The Excellence Collection, Marketing at Excellence Oyster Bay. There are more places to choose from in the Falmouth area. Having holidayed at the Excellence Riviera Maya on 7 or 8 occasions in the past and really enjoyed ourselves. We were SO excited! See 2,855 traveller reviews, 3,650 candid photos, and great deals for Excellence Oyster Bay, ranked #2 of 8 hotels in Falmouth and rated 4.5 of 5 at Tripadvisor. Which room amenities are available at Excellence Oyster Bay? There are 9 restaurants on site, along with a coffee shop/café. Excellence’s newest resort in Oyster Bay, Jamaica opened just last year and last week I got the opportunity (after visiting their Mexico properties and Punta Cana resorts in 2018) to explore the beautiful, brand-new Excellence Oyster Bay. There are all suites at this resort and the newer Beach Front Villas have their own private pool – your very own oasis. Prices are calculated as of 30/11/2020 based on a check-in date of 13/12/2020. Dear guest, Thank you for for taking the time to bring your discontent to our attention. Luminous Lagoon is minutes away. There’s little within walking distance, but Puerto Morelos’ attractions and Cancun International Airport are roughly 13- and 20-minute drives away, and proximity to the main road means easy access to major sights, shopping, and nightlife. Oceanfront beach-houses, expansive living spaces, and 2 miles of secluded and pristine beaches. Please, receive our warmest regards from The Excellence Collection. Please, receive our warmest regards from The Excellence Collection. But after almost 2 months I’m still waiting for my refund of $5904. HORRIBLE COMMUNICATION AND CUSTOMER SERVICE. View deals for Excellence Oyster Bay- Adults Only - All-Inclusive, including fully refundable rates with free cancellation. Imagine not feeling like a second class citizen when wanting to use a lounger/ cabana by the beach just because you didnt get a club class room! Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay. Yes, Excellence Oyster Bay offers an airport shuttle for guests. Are any cleaning services offered at Excellence Oyster Bay? white sand beach. Top room amenities include a minibar, air conditioning, and a flat screen TV. The strengths you mentioned are the core pillars of our identity in order to provide a memorable guest experience, as exceptional and unique as it can be. No phone call. Please, receive our warmest regards from The Excellence Collection. Over the past 5 years, my wife and I have been regular Excellence users, having stayed at Playa Majures 3 times and recently in the DR at El Carmen. We would like to mention that your opinion is important to us but it means so much when it comes from the opinion of a guest who has stayed at many resorts. it would at least seem more genuine if the hotel to even email their guests to notify them of the property being closed. No email. We recommend calling ahead to confirm details. Located just 30 minutes from the international airport, Excellence Oyster Bay is among Jamaica’s finest All Inclusive resorts. Response from The Excellence Collection, Guest Services / Front Office at Excellence Oyster Bay, Response from ExcellenceCollection, Online Brand Controller at Excellence Oyster Bay. The white sandy beaches, the huge rooms, the amazing staff. Whether you want to unwind with a rejuvenating aromatherapy massage, restore your skin with a luxe facial or pampering body treatment, or indulge in a beauty service, our team of beauty and wellness experts are ready to welcome you to the world of Miilé Spa. I just did not find this to be very fair. Such a disappointment. Claim your listing for free to respond to reviews, update your profile and much more. They were so attentive and fit us in even though they had no availability for the day. Yes, guests often enjoy the harbor view available here. Which popular attractions are close to Excellence Oyster Bay? please don't book any flights in anticipation to staying. We stayed in a Beach House, which was amazing, pretty private (walls a little thin, and you can hear neighbors if you are both on the balconies…but that is expected of any hotel, etc. Every night dinner was at a gourmet restaurant! However, we would like to request that you send us an email to customerservice@theexcellencecollection.com with more detailed information so we can follow up accordingly. We are very delighted to hear from you that our resort is the best resort you have ever been to, and we were able to surpass your expectations in all areas, which are carefully taken care of. I'm totally baffled by the service and lack of communication for a "luxury" resort. Book Excellence Oyster Bay, Falmouth on Tripadvisor: See 2,854 traveller reviews, 3,650 candid photos, and great deals for Excellence Oyster Bay, ranked #2 of … This hotel is by far a favorite of mine!. The Coffee Shop was always worth a mid-morning visit . If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We appreciate all your comments that will certainly encourage other readers to stay with us and we look forward to seeing you back soon. 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